General terms and conditions

PANNON-MAG-AGRÁR Commercial Limited Liability Company

In force: 2021. From the 16th day of 06.

1. Information

These General Terms and Conditions (hereinafter: PANNON-MAG-AGRÁR Commercial Limited Liability Company (hereinafter: PANNON-MAG-AGRÁR Kft. or the Service Provider) and the Service Provider on the www.pannonmag.hu website (hereinafter: Customer using electronic commerce services provided through the Webshop (hereinafter: Client's rights and obligations. (Service Provider and Customer hereinafter jointly referred to as: (Parties).

The GTC applies to all legal transactions and services (purchases) concluded through the website www.pannonmag.hu (hereinafter: the Contract), regardless of whether it is performed by the Service Provider or its contributor.

By using the Webshop and registering, the Buyer acknowledges, accepts and agrees to be bound by the provisions of these GTC.

2. Data of the operator of the Webshop

The Customer concludes the Contract with the Service Provider, the details of which are as follows:

Company name: PANNON-MAG-AGRÁR Kereskedelmi Korlátolt Felelősségű Társaság

Headquarters: Hu – 9200 Mosonmagyaróvár, Tölgy utca 12.

Registers: Court of Registration of Győr Regional Court

Registration number: 08-09-012756

Tax number: 13420202-2-08

Account number: 12092000-01384766-00100001

Telephone number: +36703127989

Webshop Customer Service Phone Number: +36703127989

Working days (Monday-Friday): 8-16

E-mail: pannonmagwebaruhaz@gmail.com

Postal address: Hu – 9200 Mosonmagyaróvár, Tölgy utca 12.

3. General information on the conclusion of the Contract

The scope of this GTC covers all electronic commerce services provided in the territory of Hungary through an electronic store on the website www.pannonmag.hu (hereinafter: of the webshop).

In addition, the scope of this GTC covers all commercial transactions in the territory of Hungary that are concluded between the Parties specified in this contract.

Purchases in the Webshop are regulated by Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services ("Elkertv.").

Buying in the Webshop is possible by placing an order electronically, in the manner specified in these GTC.

A significant part of the services of the Webshop are available to all users, even without registration. However, some services are subject to registration (then entry), to which anyone is entitled as set out in the GTC.

After placing the order, the contract may be modified or cancelled freely and without consequence until it is fulfilled. This can be done by telephone and e-mail. Between the Parties on the Purchase of Goods in Hungarian the contract concluded is a written contract, the Service Provider registers it and It is kept for 8 years after its creation and is subsequently accessible.

The language of the contract is Hungarian.

The Service Provider does not submit to the provisions of any code of conduct.

Customer service is available from Monday to Friday between 8 a.m. and 4 p.m. at pannonmagwebaruhaz@gmail.com.

Call centre: +36703127989

Definition of Customers:

The products offered in the Webshop are sold to end-users, as well as to companies and other organizations who purchase the products as end-users or for commercial resale.

The Customer shall be informed about the detailed characteristics, price of the product or service to be ordered, as well as about the price, duration and conditions of delivery after the purchase has been aggregated. The essential characteristics and characteristics of the products are described in detail next to the products.

If you have any further questions regarding any of the products in the Webshop or the process of concluding the Contract, please contact the Customer Service of the Webshop using the contact details set out above.

The Service Provider reserves the right to change the price of its products that can be ordered in the Webshop, however, the current price will always be indicated in the Webshop, and any modification will only take effect with the publication in the Webshop. Any modification of the price will not affect the purchase price of the products already ordered, so we will not be able to refund any money at the initiation of the online payment by bank card or cash on delivery, in case of a decrease in the price between the sending of the electronic payment notice and the receipt of the product.

If, despite the fact that PANNON-MAG-AGRÁR Kft. has exercised professional diligence in accordance with Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers (hereinafter: Professional Care) - for example due to a possible system failure or other omission - the incorrect price is indicated in the Webshop, in particular with regard to the obviously incorrect price, e.g. HUF "0" or HUF "1" which differs significantly from the well-known, general market value of the product, then PANNON-MAG-AGRÁR Kft. is not obliged to deliver the product at the incorrect price, but may offer delivery at the actual price, in the knowledge of which the Customer may withdraw from his/her intention to purchase.

The Service Provider accepts the order sent through the Webshop only if the Buyer completes all the fields required for the order by providing real data. (If the Customer fills any of the fields incorrectly or incompletely, he/she will receive an error message from the system, or in case of incomplete filling he/she will not be able to move on.)

The present GTC in force provides for special cases in which PANNON-MAG-AGRÁR Kft. may refuse to fulfill the order. Such a case can be considered, for example, when the Customer does not regularly take delivery of the shipment, or by withdrawing from the contract concluded between the absent parties, returns it to PANNON-MAG-AGRÁR Kft. on a regular basis and by this act causes demonstrable damage to the Kft. The Customer acknowledges that if the Company repeatedly causes damage to the Company, the Company has the right to refuse the orders of the Customer concerned.

In the event of an incorrect price, there is a striking disproportionate value between the actual and the indicated price of the product, which an average consumer must immediately perceive. Pursuant to Act V of 2013 on the Civil Code (Civil Code), the contract is concluded by mutual and consistent expression of the will of the parties. If the parties are unable to agree on the terms of the contract, i.e. if there is no mutually and unanimously expressing the will of the parties, then we cannot speak of a validly concluded contract from which rights and obligations would arise. On this basis, an order confirmed at an erroneous/incorrect price shall be considered as a null and void contract.

4. Order process

By clicking on the icon on the main page of the Webshop - under Registration - you can register by filling in the data sheet, which consists of two parts. The first part is a preliminary data request, where the first name and surname, place of residence and a real e-mail address or username and a chosen password are required.

After entering the data, the Registration will be created, from which a confirmation message will be sent to the given e-mail address.

The purchase is not subject to registration, i.e. it can be used for ordering Webshop products without registration. However, in order to fulfil the order, the Service Provider must identify the Customer in accordance with the performance of the contract and enter it into its own system in order to comply with the accounting obligations, which the Customer acknowledges by accepting the GTC. If the Customer moves on from the Cart page with the intention of purchasing and paying, then the Registration can be carried out in a simplified manner, only by entering a real e-mail address.

In this case, a confirmation message will be sent to the e-mail address provided to the Customer. By registering on the Website, the Client declares that he/she is familiar with and accepts the terms and conditions of these GTC and the Privacy Statement published on the Website, and agrees to the data management included in the Privacy Statement.

After entering the data, the Registration will be created, from which a confirmation message will be sent to the given e-mail address.

When registering on the Website, by sending each order and by sending the order without registration, the Customer expressly declares (by ticking the relevant text box) that he has read and accepted the current version of this GTC and the terms and conditions of the Privacy Policy, and consents to the data management included in the Privacy Policy. We draw the Customer's attention to the fact that PANNON-MAG-AGRÁR Kft. shall not be liable for damages resulting from the improper knowledge of the version of the GTC in force at the time of registration or conclusion of the Contract.

The Service Provider shall not be liable for any delay in delivery due to incorrect and/or inaccurate data provided by the Customer during registration or ordering, or for any other defect in performance resulting therefrom. The Service Provider shall not be liable for any damage resulting from the Customer's password being forgotten or becoming available to unauthorized persons for any reason not attributable to the Service Provider.

The Service Provider treats each registration as an individual. You can change the previously recorded data after logging in, or you can request it through our customer service.

the Service Provider Registered Data by the client shall not be liable for any damage or defect resulting from its alteration. Client related to possible registration the Service Provider is obliged to change its data to report, or to make personal changes to, the data.

The security of the user access data (especially the password) is ensured by the Service Provider in accordance with the Privacy Policy. The Customer is obliged to keep this data confidential.

If the Customer becomes aware that his password may have been obtained by an unauthorized third party, he is obliged to change his password immediately, and if it can be assumed that the third party is abusing the password in any way, he is obliged to notify the Service Provider at the same time. The Service Provider shall be liable for damages resulting from the access of unauthorized persons to the user accounts only if the unauthorized access occurred due to the failure of the Service Provider's data protection system.

The Customer undertakes to update the data provided during registration according to reality in order to ensure that they are timely, complete and true. Changing the data does not change the data of orders already sent. If you have any further questions or requests regarding the data modification, please contact the Customer Service of the Webshop.

The Customer is entitled to cancel the registration at any time by sending an e-mail to the Customer Service of the Webshop. After receiving the message, the Service Provider Within 72 hours arrange for the cancellation of the registration.  However, this does not affect the retention of data and documents related to orders already placed and does not result in the deletion of these data. Once removed, the data can no longer be restored.

The Customer's user data becomes inaccessible to the Customer after the deletion; however, this does not affect the retention of data and documents related to already placed orders, does not result in the deletion of these data, which is kept by the Service Provider in accordance with the droughts of rights or on the basis of the authorization given in the Privacy Policy.

The essential characteristics and characteristics of the goods to be purchased, as well as the instructions for the use of the goods, can be learnt from the information page of the specific article, with the detailed actual properties of the goods included in the instructions for use to be attached to the product.

The Service Provider shall be deemed to perform in conformity with the contract if the product has more favourable and advantageous characteristics than the information provided on the website or in the instructions for use.

If you have any questions about the goods prior to purchase, our customer service team is at your disposal. The instructions for use of the product we sell, where required by law, are attached to the goods. If you accidentally do not receive the mandatory instructions with the goods, please contact our after-sales service immediately before you start using the goods and we will replace them.

The purchase price of the products displayed in the Webshop is indicated in Hungarian Forints (HUF), gross value, which includes VAT and other public charges. The gross price of the product includes the cost of packaging in most cases. Packaging is not part of the product offered by the Service Provider, for example, in cases where the product arrives without packaging, and the separate boxed or foiled packaging of the consignment is a service with a surcharge.

The purchase price of the products does not include the cost of delivery, in the case of large objects (can not be transported as hand luggage on public transport) the cost of loading.

The shipping cost you can check the ‘Possibilities of receipt’, which depends on the method of receipt, the method of packaging and the method of payment. The shipping cost for the entire order may differ from the shipping cost for each product, as the shipping cost depends on the content and value of the entire Cart.

The Service Provider reserves the right to change the prices of products that can be ordered from the Website, provided that the modification takes effect at the same time as it is published on the Website. The amendment does not adversely affect the purchase price of the products already ordered.

When initiating online payment by bank card, we are not able to refund money in the event of a price decrease between sending an electronic payment notice and receiving the product. The security check of the online payment transaction takes a minimum of 24 hours, after which the receipt of the product is possible.

The Customer can place the selected products to be purchased into a virtual Cart by clicking on the "Add to Cart" button on the product details page that appears after clicking on each product.

You can adjust the quantity you wish to purchase by changing the number field above the ‘Add to cart’ button.

When you place the product in your Cart, an information window will appear informing you that the product has been placed in your virtual Cart and you can choose whether to continue shopping in the Webshop (‘Continue shopping’) or to complete the selection of the products and start the ordering process by clicking on the ‘Advanced cart’ button.

If you selected ‘Continue shopping’, you can check the content of your Cart at any time by dragging the Cart icon with the mouse pointer and using a pop-up window. In this pop-up window, click on "Continue to enter data" to go to your virtual Cart and start the ordering process.

If you selected "Advanced Cart" as above, you will see the content of the Cart, where you can check the content of your Cart. On the Cart page, you can modify the order and delete an item from the Cart.

If the Buyer has finalised the contents of the Cart, he/she must login to the Webshop or register by clicking on the "Continue to enter data" button on the interface displayed, or he/she can place his/her order without registration, purchasing as a guest.

If the Customer is logged in to his/her account or has provided all the necessary data for the order, after clicking on "Continue to enter data", the pick-up option must be selected, the extra guarantee available, the payment method, the packaging, and he/she must provide the delivery data and billing data, as well as the notification data, or he/she may comment on the order.

Then, by clicking on ‘Go to the summary page’, you will see a summary of your order, where you will be able to check the details of your order for the last time before sending it out, or you will be able to modify it by clicking on ‘Back to enter the details’. During editing, you can delete a product from the Cart and change the quantity.

The Customer can correct data entry errors at any time during the ordering process by clicking back on the menu item to be modified. By clicking on the "I accept the purchase terms and conditions and e-invoicing" window, the Customer accepts them. Click on "Details" next to the window to learn more about the terms of purchase.

If the Buyer has finalised the online ordering process by providing the data requested there and has clicked on the ‘Order’ button, the Buyer shall place an order which shall be considered an offer on the part of the Buyer and which shall give rise to a payment obligation on the part of the Buyer. However, this offer does not automatically imply that the Service Provider has accepted the Customer's offer and the Contract would be concluded.

The Service Provider accepts the order only if the Customer completes all the fields required for the order.

At any stage of the order and until the order is sent to the Service Provider, the Customer has the possibility to correct data entry errors in the order interface at any time in the Webshop (e.g. deleting a product from the cart by clicking on "Delete").

The Service Provider confirms the receipt of the order sent by the Customer by means of an automatic receipt confirmation e-mail to the Customer. The confirmation e-mail sent from pannonmagwebaruhaz@gmail.com contains the data provided by the Customer during the purchase or registration (e.g. billing and shipping information), the order ID, the date of the order, the list and quantity of items belonging to the ordered product, the price of the product, the shipping cost, as well as the method of packaging, the method of payment and the total amount to be paid.

Acknowledgement of receipt e-mail is an automatic e-mail, i.e. an electronic acknowledgement of receipt. This electronic acknowledgment of receipt does not imply acceptance of the Customer's order, but merely informs the Customer that his order has been received by the Service Provider. The receipt of the order by the Service Provider results in a binding offer on the part of the Customer.

If the Customer detects an error in the data contained in the receipt confirmation e-mail, the Customer shall notify the Customer Service of the Webshop within 24 hours after the receipt of the receipt confirmation e-mail in order to avoid the fulfilment of unwanted orders. After the expiration of this deadline, the Service Provider considers the e-mail confirming the order as completely correct and not contested by the Customer. The Service Provider informs the Customer about the processing, compiling and expected receipt of the order by e-mail or by text message in case of personal receipt notification.

It is the Customer's duty to provide the correct e-mail address, and the Service Provider is not in a position to check the correctness of the e-mail address.

The Service Provider accepts the Customer's offer (order) by means of a separate acceptance, order confirmation e-mail. The Service Provider specifically draws attention to the possible occurrence of the Customer's mailing system directing the confirmation e-mail to the spam/"Spam" folder, therefore the Service Provider expressly requests the Customer to check both the spam/"Spam" and the Promotional folder.

If the confirmation of the order does not arrive to the Customer within 48 hours of sending the order and the Customer cannot find the confirmation in any of the folders, please report it to pannonmagwebaruhaz@gmail.com. The Customer acknowledges that the Service Provider is not responsible for the unreadability of the e-mail confirming the order placed by the Customer’s mailing system in a ‘Spam’ (junk mail) and/or ‘Promotion’ folder, and that it is the Customer’s responsibility to check the ‘Spam’ and ‘Promotion’ folders.

If the Customer does not receive the confirmation of the order within 48 hours of sending the order, the Customer shall be exempt from the obligation of the offer or the Contract.

The Contract is concluded when the order confirmation e-mail confirming the acceptance of the offer by the Service Provider arrives in the Customer's e-mail account.

If, despite the Service Provider's professional diligence, it is not possible to deliver one or more products included in the order confirmation e-mail, the Service Provider is entitled to withdraw from the delivery of these products. In the event of withdrawal, the Service Provider is obliged to refund the paid purchase price for the given product(s), in addition to which it has no obligation to pay any compensation.

The Service Provider is entitled to withdraw from the Contract if performance is impossible for reasons beyond its control (force majeure), in particular if performance to the delivery address is not possible for reasons beyond the Service Provider's or the Courier Service's control (force majeure).

Such reasons of force majeure include, in particular, height restrictions, weight restrictions, icy roads and other approach or unloading problems, as well as earthquakes, floods, lightning strikes, fires, windstorms, other serious natural disasters, weather extremes, disasters, wars, riots, revolutions, riots, civil wars, insurrections, national or large-scale strikes (causes of impossibility in kind) and – subsequent legislative changes, export or import bans, economic embargoes, quarantine measures (causes of legal impossibility).

The order is an electronically concluded Contract for which Act V of 2013 on the Civil Code (hereinafter: Ptk.), the provisions of Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services shall apply.

The contract falls within the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

The order data is stored on the servers of PANNON-MAG-AGRÁR Kft. After you have provided us with your e-mail address, we will send you all relevant details of your order via an order confirmation e-mail.

The order can be settled by bank transfer on the website of the Webshop by selecting this payment method. At the same time as the order confirmation email a Request for Fees send you the information you need for the transfer: the ordered product(s) and their characteristics/s, as well as the Service Provider's bank account number and the order number (identifier), which must be indicated in the communication box.

The Customer has 2 working days from the sending of the request for payment to fully settle the total amount of the order.

The receipt or delivery of the products is only possible after the financial settlement and its processing, the completion of which we will inform you by e-mail and/or telephone, by text message.

In the case of payment by bank transfer, the financial institution processing the financial transaction is Raffeisen Bank Zrt. (Bank account number: 12092000-01384766-00100004).

In the case of company purchases, the Company contract serving as the basis for company registration, as well as the copy of the signature or a power of attorney are also required for receipt.

Regardless of the value threshold, in the case of home delivery requested by means of cash on delivery (payable by courier, upon receipt in cash), we charge the handling fee specified in the webshop.

In the case of cash on delivery, the Buyer pays the exact price of the order, i.e. the purchase price of the ordered product(s) and the total amount of delivery/loading costs, to the Courier Service in cash (by handing over the exact amount to be paid). There is no change at the Courier Service, so please always prepare the exact amount to be paid for receipt.

The Courier Service is entitled to hand over the parcel only if the Customer has paid the exact price of the order in full.

If necessary, the Service Provider shall pay the refund of cash on delivery payments by bank transfer within 8 working days of the relevant confirmation, unless the Customer expressly gives his/her consent to the use of another method of refund (purchase, purchase voucher).

The Service Provider is not in a position to refund by post. The Customer shall not incur any additional costs as a result of the use of the method of refund by bank transfer. At the request of the Service Provider, the Customer shall provide his/her bank account number in writing. The Service Provider shall not be liable for any erroneous transfer resulting from an incorrect or illegible bank account number.

The cash-on-delivery handling fee will only appear in case of cash-on-delivery payment method, in case of advance transfer this fee will be waived. In case of personal receipt, the cost will also be waived.

All costs incurred by the Buyer in connection with the payment of the product, such as the transaction fee, the cost of transferring from a bank account with a foreign bank or the cost of depositing cash in a bank, shall be borne by the Buyer in all cases.

If the product is transferred in foreign currency at the time of payment, the exact purchase price in Hungarian Forint must always be provided. In the event that the correct amount is not transferred in this case, the execution of the order will be suspended. In the case of foreign exchange transactions, the prevailing exchange rate of the Raiffeisen Bank Zrt. account-keeping financial institution shall be the prevailing one.

Based on the provisions of the VAT Act, the transaction is deemed to have been completed by the Service Provider upon receipt of the payment for the product in the case of bank card payment and bank transfer; in the case of a cash-on-delivery payment, when the ‘order confirmation e-mail is sent.

The product remains the property of the Service Provider until the full payment of the purchase price. If, for whatever reason, the product is in the Customer's possession before the purchase price is paid in full, the risk associated with the product shall pass to the Customer, who shall also be fully liable to the Service Provider for any damage caused by it.

The Service Provider shall issue an electronic invoice to the Customer's e-mail address as proof of payment after sending the order. Acceptance of these GTC shall be deemed to be the consent of the electronic invoice recipient. After the acceptance of the GTC, the Customer agrees to receive an electronic invoice from the Service Provider.

The invoice issued by the Service Provider is an authentic invoice transmitted electronically (i.e. not an electronic invoice), which is authentic even without signature and stamp, and is suitable for settlement in printed form. The Buyer expressly agrees to this issue by accepting the terms and conditions of purchase.

The Service Provider shall not pass on the data provided during the preparation of the invoice to third parties and shall retain it for the period specified in the Accounting Act, for a period of 8 years. The electronic invoice issued by the Service Provider is an accounting document issued electronically, which is suitable for tax administration identification and is regulated by the VAT Act and other legislation.

In the case of orders in the Webshop, the Service Provider can also provide a personal pick-up option at its headquarters. The Customer may receive an order placed before 9.00 o'clock on working days after the notification of receipt, only if: Receipt Notification SMS and Email after. (Customer will receive an e-mail notification of receipt or a text message in case of personal receipt notification.) Service Provider attaches the invoice and the guarantee letter to the letter. Receipt of goods is only possible by order.

For acceptance 5 working days are available to the Customer, after which the order will be cancelled.

The Service Provider undertakes to deliver the product after sending the order confirmation email – or, in the case of payment by bank transfer, after paying the full purchase price to the Service Provider, if it has been fully compiled and if the Customer is able to indicate a date for receipt within this time. The Service Provider informs the Customer about the transfer by e-mail. The invoice is attached to the receipt notification letter.

The Customer acknowledges that the delivery weights and dimensions vary depending on the mode of delivery, therefore it is oversized or overweight, in the case of shipments the Service Provider agrees with the Customer prior to delivery.

The Service Provider may also fulfill the orders according to the Customer's decision, if it does not choose personal receipt, in the following way, optionally at the time of ordering: It's a courier service. The Service Provider informs the Customer about the transfer by e-mail.

Name and contact details of the courier service: Magyar Posta 2500 Esztergom, Arany J. u 2.

NIKÉTrans 2014 Kft 9094 Tápszentmiklós, Fő út 38.

Home delivery includes a double delivery attempt, which is included in the basic fee. After the first unsuccessful delivery, the courier agrees with the addressee by telephone on the date and place of the second attempt at delivery, or may request the collection of his or her mail at a postal service.

For the delivery of orders through the Webshop, a delivery fee shall be paid depending on the amount of the order and the place of delivery. The current delivery fees and conditionsFor details, click on the "Terms and Conditions" icon of the webshop before the purchase.

The Service Provider is entitled to refuse an order for a weight exceeding the maximum weight limit of delivery. The Service Provider is entitled to withdraw from the Contract if performance to the delivery address is not possible due to reasons beyond the control of the Service Provider or the Courier Service pick-up point (force majeure). Such reasons of force majeure include, in particular, height restrictions, weight restrictions, icy roads and other approach or unloading problems, as well as earthquakes, floods, lightning strikes, fires, windstorms, other serious natural disasters, weather extremes, disasters, wars, riots, revolutions, riots, civil wars, insurrections, national or large-scale strikes (causes of impossibility in kind) and – subsequent legislative changes, export or import bans, economic embargoes, quarantine measures (causes of legal impossibility).

The Service Provider undertakes delivery exclusively in the territory of Hungary.

The Service Provider and the Courier Service will inform you about the expected exact delivery times before receiving and/or sending your order in person.

If the pre-announced delivery time is not foreseeable, the Service Provider will inform you about this by e-mail, indicating the expected delivery time as a matter of priority. If the Service Provider anticipates the change of the delivery time in this way, then the delivery is not considered to be delayed.

The Customer expressly agrees to take over the shipment himself at the delivery address indicated by him or another person who can prove his right to take over.

The Customer acknowledges that if, for reasons attributable to him, the delivery fails twice, or the Customer is unable to indicate a time for delivery within a maximum of 14 days from the receipt of the order confirmation e-mail sent to the Customer, the Service Provider is entitled to cancel the order and withdraw from the Contract.

Products not received by the Customer for this reason shall be returned by the Courier Service to the Service Provider, which means an additional cost for the Service Provider. Therefore, in such cases, the price already paid for the products will be refunded and the Service Provider is entitled to deduct the cost of delivery from the amount to be refunded.

Upon receipt of the products, the Courier Service is usually unable to provide the Customer with the possibility of item-by-item verification of the products. Upon receipt, the Buyer confirms the receipt of the products by signing the delivery note and that the received package is all externally compliant with the order.

The Customer has the opportunity to check the conformity of the content within 1 hour from receipt, i.e. within one hour, that it complies with the requirements of the order. After 1 hour, i.e. one hour after receipt, the Service Provider does not accept complaints due to a quantitative or qualitative error that would have been recognisable at the time of receipt. In order to avoid any disputes related to transport, the Service Provider recommends the transport insurance included in its services.

If the Customer experiences damage to the product at the time of receipt, he/she must ask the courier for a report of the damage. In such cases, the Service Provider shall ensure the return and, if possible, the replacement of the product free of charge, provided that the damage and/or deviation is reported by the Customer to the Service Provider's Customer Service within 1 hour of receipt, i.e. within one hour in writing and with a photo attached. The Customer acknowledges that after 1 hour, i.e. one hour after receipt, the shipment is considered to be undamaged and complete. For the sake of clarity, the Service Provider states that in case of damage to the packaging, i.e. if the product is intact, it is not liable at all, and in this case the Customer may not request the product

The Contract – if the Buyer qualifies as a consumer, i.e. a natural person acting outside his trade, business or profession (hereinafter: Consumer) – falls within the scope of Government Decree 45/2014 (II.26.) on the detailed rules of the Treaties between the Customer and the Company and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on the rights of the Customer.

Consumer is entitled in the case of a contract for the sale of the product

• the product,
• in the case of the supply of more than one product, to the last product supplied,
• in the case of a product consisting of several lots or pieces, to the last lot or piece supplied,
• if the goods have to be supplied regularly within a specified period of time, withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt of the first service by the Consumer or a third party other than the carrier indicated by the Consumer.

The consumer shall have the right to exercise his right of withdrawal also during the period between the day of conclusion of the contract and the day of receipt of the product. In the case of a contract for the provision of services, the consumer may exercise his right of withdrawal within 14 days of the date of conclusion of the contract.

If you wish to exercise your right of withdrawal, please send an unambiguous statement of your intention to withdraw in writing (by post or e-mail) to the Service Provider using the contact details indicated above. For this purpose, you can also use the model withdrawal form available on the website.

The consumer does not have the right of withdrawal

• in respect of the sale of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;

• in the case of a non-prefabricated product which has been manufactured on the instructions or at the express request of the consumer, or in the case of a product which is clearly tailored to the consumer.
• in respect of sealed products which, for health protection or hygiene reasons, cannot be returned after opening after delivery.

The Customer shall exercise his/her right of withdrawal within the deadline if he/she sends his/her declaration of withdrawal before the expiry of the above deadline. In the case of postal delivery, the Service Provider takes into account the date of posting, and in the case of notification by e-mail, the date of sending the e-mail when calculating the deadline. A letter containing the Customer's declaration of withdrawal must be sent by registered post.

If the Customer has ordered several products at the same time, he may withdraw from the Contract in respect of one or more of them, or even in respect of all of them. The Customer's declaration of withdrawal must clearly indicate the product(s) for which he/she is exercising his/her right of withdrawal.

The Buyer shall bear the burden of proving that he exercised his right of withdrawal in accordance with the provisions of these GTC and the relevant legal provisions. The Service Provider shall immediately confirm the receipt of the Customer's withdrawal statement by e-mail.

In case of withdrawal, the Customer is obliged to return the product(s) to the Service Provider in person or to return them by post to the Service Provider's address without undue delay, but at the latest within 14 days from the communication of his withdrawal statement.

The deadline is deemed to have been met if, before the expiry of the deadline (14 days), the Customer sends the product in accordance with the above or hands it over to the Service Provider. In case of withdrawal, the product must be returned to the Service Provider together with all its accessories and original packaging, as well as the original invoice proving the purchase.

The Customer shall be responsible for returning or returning the product(s) and the direct cost of returning or returning the product(s) shall always be borne by the Customer.. (The Service Provider does not provide the possibility of returning the goods, so in the event of withdrawal, the Customer must ensure the return of the goods.)

The right of withdrawal may be refused in the case of non-original condition.

In the event of withdrawal within 14 days, the Consumer shall be liable for any diminished value of the product only if it is due to use in excess of what is necessary to establish the nature, characteristics and functioning of the product.

In the course of the refund, the Service Provider uses the same payment method as the one used in the original transaction, unless the Consumer expressly gives his/her consent to the use of another payment method; no additional costs shall be borne by the Consumer as a result of the use of this method of reimbursement. Refunds can be made by bank transfer or cash refund, there is no possibility to return money by post.

In the case of a contract for the provision of services, if the Consumer exercises his right of termination after the conclusion of the performance, he shall reimburse the reasonable costs of the Service Provider during the settlement.

The Service Provider may demand the reimbursement of depreciation and reasonable costs resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the product, if the Service Provider commenced the performance of the service contract at the express request of the Consumer and exercises his right of termination before the expiry of the deadline.

The Customer acknowledges that in the event of withdrawal, the Service Provider shall pass on to the Customer the certified depreciation in the condition and/or packaging of the product already received, with special regard to the significant depreciation in the packaging.

If The Consumer withdraws from the Contract within 14 days from the beginning of the withdrawal period, the Service Provider shall immediately, but at the latest within 14 days from the receipt of the Customer's statement of withdrawal, refund all payments made by the Customer, including delivery/loading costs, if the product has been returned by that time.

In case of withdrawal, the Service Provider does not refund the realized services, such as cash on delivery handling, delivery, or the packaging fee.

The Service Provider is entitled to withhold the refund until the product has been fully returned or, in the case of the Consumer, the Consumer has not proved beyond doubt that he has returned it: the earlier of the two dates shall be taken into account.

Should the Customer have any further questions regarding the right of withdrawal, they may contact the Customer Service of the Webshop at pannonmagwebaruhaz@gmail.com or at the postal address Hu – 9200 Mosonmagyaróvár, Tölgy utca 12.

In case of defective performance (i.e. if the product does not comply with the provisions of the Contract or legislation at the time of performance), the Customer may enforce a warranty claim against the Service Provider. The Service Provider shall be exempt from liability if the Customer knew the defect at the time of the conclusion of the Contract or had to know the defect at the time of the conclusion of the Contract.

In the case of a contract concluded with a non-consumer, the rightholder may enforce his warranty claims within the limitation period of 1 year from the date of receipt.

The Customer, who is a consumer, can enforce his warranty claims during the 2-year limitation period from the date of receipt, for those product defects that already existed at the time of delivery of the product. After the 2-year limitation period, the Buyer is no longer able to enforce his/her warranty rights.

In the event of a claim for implied warranty, the Buyer shall primarily:

• may, at its option, require repair or replacement, unless it is impossible to fulfil the selected warranty claim or would result in disproportionate additional costs for the company compared to the fulfilment of the other warranty claim, taking into account the value of the service in a faultless state, the seriousness of the breach of the Contract and the damage to the Customer's interests caused by the fulfilment of the warranty claim;
• if the Service Provider has not agreed to repair or replacement, or is unable to comply with this obligation within a reasonable period of time, or if the Customer’s interest in repair/replacement has ceased to exist, the Customer may, at its option, request a proportionate reduction in the purchase price, repair the defect itself or have it repaired by someone else at the Service Provider’s expense, or withdraw from the Contract; there is no right of withdrawal due to a minor defect;
• If the purchased product cannot be repaired and the replacement of the product would result in an unreasonable additional cost for the Service Provider, the Service Provider shall be entitled to refund the purchase price if the Customer does not accept another replacement product with the same or better characteristics offered to him.

In order to enforce the warranty claim, the Customer must prove the conclusion of the Contract. The conclusion of the Contract shall be deemed to be proven if the proof of payment of the consideration is provided in accordance with Act CXXVII of 2007 on Value Added Tax (hereinafter: VAT Act) – the Customer presents the invoice or receipt.

The Customer may switch from the chosen warranty right to another one, however, the Customer shall bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.

The Customer is obliged to notify the Service Provider immediately after the discovery of the defect, but not later than 2 months after the discovery of the defect.

The Customer may enforce his/her warranty claim directly against the Service Provider.

In the case of the Contract concluded with the Consumer, it shall be presumed, unless proven otherwise, that the defect detected by the Consumer within 6 months after the performance already existed at the time of performance, unless this presumption is incompatible with the nature of the thing or the nature of the defect. In such a case, the Service Provider shall only be released from its liability if this presumption is incompatible with the nature of the item or the nature of the defect (and the Customer cannot prove the time of the occurrence of the defect in any other way) and if the Service Provider rebuts this presumption, i.e. proves that the defect of the product arose after delivery to the Customer. After 6 months from the date of performance, the Buyer is obliged to prove that the detected defect already existed at the time of performance.

If the Buyer enforces his/her warranty claim in respect of the part of the product that is separable from the indicated defect, the warranty claim shall not be deemed to have been enforced in respect of the other parts of the product.

In the event of a defect in the product (movable property), the Customer, who is a Consumer, may, at his/her choice, enforce a warranty claim for defects or a product warranty claim as set out herein. The Consumer may exercise his/her product warranty claim against the manufacturer, producer or distributor (Service Provider) of the product.

According to the Civil Code, both the manufacturer and the distributor of the product are considered to be manufacturers.

However, the Consumer does not have the right to enforce both the warranty claim and the product warranty claim for the same defect at the same time, in parallel. However, if the product warranty claim is successfully enforced, the Consumer may enforce his/her warranty claim for the replaced product or the repaired part against the manufacturer or distributor (Service Provider).

As a product warranty claim, the Customer may only request the repair or replacement of the defective product, i.e. no price reduction, repair or withdrawal is possible at the manufacturer's expense.

The Consumer shall prove the defect of the product in case of enforcing a product warranty claim. A product is considered defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

The Consumer may enforce his/her product warranty claim within 2 (two) years from the date of placing the product on the market by the manufacturer. After that period, it loses that entitlement.

The Customer is obliged to inform the manufacturer of the defect without delay after the discovery of the defect.

An error communicated within 2 (two) months of the discovery of the error shall be deemed to have been communicated without delay. The Customer shall be liable for any damage resulting from the delay in communication.

The manufacturer or distributor (Service Provider) is only exempted from its product warranty obligation if it can prove that:

-the product has not been manufactured or placed on the market in the course of its business, or

-the defect was not recognisable according to the state of the art at the time of placing on the market, or

-the defect in the product results from the application of legislation or mandatory regulatory requirements. The manufacturer, distributor (Service Provider) can only prove one reason for exemption.

The Service Provider shall, in respect of its products, comply with the provisions of the Civil Code and Article 151/2003. (IX. 22.) is subject to a warranty obligation under the Government Decree, which means that during the warranty period, it is exempt from liability only if it proves that the defect is due to improper use of the product.

The duration of the warranty (the warranty period) with the actual performance, i.e. the date of delivery of the product to the Customer.

Long-term consumer goods are defined in Government Decree 151/2003 on the mandatory guarantee for certain long-term consumer goods. Products listed in the Annex to the Government Decree (IX.22.) for which the legislation provides for a mandatory warranty period of one year. The (substantive) scope of the Regulation applies only to products sold under a new consumer contract concluded in the territory of Hungary and listed in the Annex to the Regulation.

The defect is not covered by the warranty if the cause of the defect occurred after the delivery of the product to the Customer, for example if the defect:

• improper installation (unless the installation was carried out by the Service Provider or its agent, or the improper installation is due to an error in the instructions for use and handling)
• misuse, ignoring the instructions for use and handling,
• improper storage, improper handling, damage,
• damage caused by natural disasters.

In the event of a defect within the scope of the warranty, the Customer shall:

• in particular, it may, at its option, require repair or replacement, unless the fulfilment of the chosen warranty claim is impossible or would result in disproportionate additional costs for the Service Provider compared to the fulfilment of the other warranty claim, taking into account the value of the product in a faultless condition, the seriousness of the breach of contract and the damage to the Customer's interests caused by the fulfilment of the warranty claim.
• if the Service Provider has not agreed to repair or replacement, it is unable to comply with this obligation within a time limit corresponding to its obligation, while protecting the interests of the Consumer, or if the Customer’s interest in repair or replacement has ceased to exist, the Customer may, at its option, request a proportionate reduction in the purchase price, repair the defect itself or have it repaired by someone else at the Service Provider’s expense, or withdraw from the contract. There is no room for withdrawal due to a minor error.

If the Customer, due to the defectiveness of the product, from the time of purchase (putting into operation) validate exchange request within three working days, the Service Provider is obliged to replace the product, provided that the defect prevents the proper use.

The repair or replacement shall be carried out within an appropriate period of time, taking into account the characteristics of the product and its intended purpose to be expected by the Customer, while respecting the interests of the Customer. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days.

During the repair, only new parts can be incorporated into the product.

The part of the repair period during which the Customer is unable to use the product for its intended purpose shall not be included in the warranty period. In the case of replacement (repair) of the product or part of the product, the warranty period shall start again for the replaced (repaired) product (part of the product) and for the defect resulting from the repair.

The costs related to the performance of the warranty obligation shall be borne by the Service Provider.

Consumers can switch from their chosen right to another. However, the Service Provider is obliged to pay the costs caused by the changeover, unless the changeover was justified by the Service Provider or the changeover was otherwise justified.

The receipt of defective consumer goods may take place at the Service Provider's registered office.

The warranty does not affect the enforcement of the Customer's rights arising from the law, in particular the warranty of supplies and products and compensation for damages.

Furthermore, PCX shall not be liable if the Buyer knew or should have known of the defect at the time of the conclusion of the contract.

The warranty does not cover wear and tear parts and accessories in the event of wear and tear as a result of normal use. These parts and accessories are only covered by the warranty for defects that existed at the time of manufacture.

The Buyer shall not have the right to enforce a warranty and guarantee claim or a product warranty and guarantee claim for the same defect at the same time and in parallel. Irrespective of these limitations, the Buyer shall be entitled to the rights arising from the warranty independently of the rights arising from the supply and product warranty.

The Service Provider forwards the invoice electronically to the e-mail address provided during the order process, except for the invoicing printed locally (and also sent by e-mail) at the time of personal receipt. The invoice is attached to the delivery notification letter if the Customer has requested delivery.

The invoice issued by PANNON-MAG-AGRÁR Kft. complies with the legal requirements, has VAT content, is numbered, registered, is suitable for accounting in print, is authentic even without signature and stamp.

PANNON-MAG-AGRÁR Kft. can only issue an invoice with real customer data, in the absence of valid invoicing data, the Kft. cancels the order. It is the responsibility of the Customer that the invoicing data provided by him is true and valid. the invoice and the delivery note are issued on the basis of the data provided by the Customer, and we do not take responsibility for incorrect filling in.

In case of a warranty error, the electronic invoice confirms the purchase, however, the original invoice can also be retrieved based on the invoice number or order ID.

The Service Provider cannot repair the invoice issued on the basis of the data provided by the Customer. In the event that the Customer has provided incorrect billing data and requests the cancellation of the relevant invoice, the Service Provider shall issue a new invoice.

In the case of a transfer, the specified account number or the holder of the bank card must be the same as the customer on the account.

The Customer, who is a Consumer, may submit his/her objections regarding the product or the activities of the Service Provider to the Service Provider orally or in writing.

Possible ways to file a complaint are as follows.

• In case of an oral complaint:

in person at the Service Provider’s registered office

– by telephone during the opening hours of the helpdesk.

• In case of a written complaint:

– by post

– by e-mail.

If possible, the Service Provider will immediately examine the verbal complaints on the spot and, if necessary, remedy them. If this is not possible or the Consumer does not agree with the handling of the complaint, he/she shall draw up a record of the oral complaint.

The Service Provider shall hand over a copy of the report to the Customer in the event of an oral complaint communicated in person or, if this is not possible, shall act in accordance with the rules applicable to the written complaint detailed below.

In the event of an oral complaint communicated by telephone or other electronic communications service, the Service Provider shall send the Customer a completed copy of the report at the latest at the time of the substantive reply.

In all other cases, the Service Provider shall act in accordance with the rules applicable to written complaints.

The Service Provider shall respond to the complaint received in writing within 30 days and shall arrange for its communication. The measure is a posting within the meaning of this Agreement.

In the event of rejection of the complaint, the Service Provider shall inform the Customer of the detailed reasons for rejection.

The Service Provider keeps the minutes (either in case of oral or written complaint) together with the substantive response to the complaint for 5 years.

If the Customer notices a violation of his/her consumer rights, he/she is entitled to lodge a complaint with the consumer protection authority of his/her place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. The list and contact details of the competent authorities are available on http://jarasinfo.gov.hu tomorrow.

In order to reach an amicable settlement of the consumer dispute related to the quality, safety and application of the product liability rules, as well as the conclusion and performance of the contract out of court, the Client may initiate proceedings before the conciliation body competent for his or her place of residence or stay, or he or she may turn to the conciliation body operating under the professional chamber competent for the seat of the Service Provider. For the purposes of the rules on the Conciliation Board, a consumer is also a civil organisation, church, condominium, housing cooperative, micro, small and medium-sized enterprise within the meaning of a separate law, who buys, orders, receives, uses, uses goods, or is the recipient of commercial communications or offers related to goods.

Based on the Client's place of residence (residence), the Client may turn to the conciliation bodies available at the following link in order to settle the consumer dispute. The Service Provider is obliged to participate in the Conciliation Body procedures. Submitting a reply is also a cooperation within the meaning of this point.

https://www.bekeltetes.hu/index.php?id=testuletek

The Client is entitled to enforce his/her claim arising from a consumer dispute in court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

The webshop is an html based information system, its security level is adequate, its use does not pose any risk, however, we recommend that you take the following precautions: use virus and protection software with a fresh database, install security updates for the operating system. Buying on the Website presupposes that the Customer is aware of the technical and technical limitations of the Internet and accepts the possibility of errors associated with the technology.

PANNON-MAG-AGRÁR Kft. is an integral part of the GTC. Privacy and Data Protection Policy, the content of which the Buyer becomes aware during registration and purchase and gives his/her consent to PANNON-MAG-AGRÁR Kft. to manage the data provided in connection with registration, purchase, ordering and the Contract in accordance with the conditions set out therein.

PANNON-MAG-AGRÁR Kft. is entitled to unilaterally amend the provisions of these GTC at any time. The amended provisions shall apply to orders placed after entry into force.

PANNON-MAG-AGRÁR Kft. reserves the right to make any changes or repairs to the Webshop at any time without prior notice and to transfer the Webshop to another domain name.

Date of entry into force of this GTC: 16/06/2021

The present GTC can be downloaded: www.pannonmag.hu

In matters not expressly dealt with in these GTC, the provisions of the following legislation shall apply mutatis mutandis:

-Act V of 2013 on the Civil Code

-Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers;

-Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services;

-Act CLV of 1997 on Consumer Protection,

45/2014. on the detailed rules of the contracts between the consumer and the business. (II. 26.) of the Government Decree,

151/2003 Coll. on mandatory guarantees for certain durable consumer goods. (IX. 22.) of the Government Decree,

-Article 19/2014 of the Consumer-Business Contract on the Rules of Procedure for Handling Warranty and Warranty Claims for Goods Sold under the Consumer-Business Contract. (IV) 29) of the Ministry of National Economy.

The Customer is able to report the error after logging in on the Error Reporting page.

During the process, you need to select the order containing the defective product. You must specify – how you return the product to the Service Provider, require a courier (for a fee) or take it in person or send it by post.

The administration starts after the arrival at the Service Provider's warehouse.

If the Customer attaches a copy of the invoice or the invoice number and/or the order ID and the exact error description to the product, this helps the administration. The Service Provider conducts the warranty examination only for the defect in the description of the defect.

The product must be accompanied by its accessories. (Packaging elements are all those that were part of the product at the time of receipt of the product and are still available, e.g. factory packaging.)